Customer Fulfilment Manager (Transport)

Permanent 

From £75,000 - £85,000 + Pension + PMI  + ShareSave + 6.6 weeks holiday + Field-based working

Field Based - This position requires national mobility. Occasional visits to Head Office in Southampton when required.

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Customer Fulfilment Manager (Transport) and you’ll be a big part of this. 

Role Purpose: In this highly collaborative role you will lead the operation and continuous development of our own-fleet final mile home delivery networks, driving improvements in customer service, operational performance and cost to serve. Operating across a complex network of multiple operations, 3PL relationships, 12 regional sites and 53 digital hubs across the UK and ROI, the role plays a key part in evolving the final mile delivery proposition through operational excellence, service innovation and network consistency

• Lead 3PL teams for delivery planning and own-fleet operations across 1-person, 2-person and crane-assisted home delivery from Fulfilment Centres and Digital Stores, driving improved customer service, operational consistency and cost to serve.
• Work cross-functionally with Logistics Development, Retail, Tradepoint and 3PL partners to evolve the home delivery proposition, including extended cut-off times, lead time reduction and service innovation meet our customer expectations.
• Ensure operational processes continually evolve to deliver safety, compliance and legislative adherence across the delivery network.
• Review 3PL supplier base and lead tender activity to deliver best value across service, innovation and cost, aligned to B&Q contract governance frameworks.
• Drive development of a “one network” operating model to improve service, network efficiency and cost to serve across final mile operations.
• Through the Sustainability Manager, lead delivery of the Kingfisher sustainability agenda across transport operations, supporting alignment to the Kingfisher Net Zero Roadmap.
• Partner with Retail and Logistics providers to deliver high levels of customer service, ensuring robust operational contingency plans are in place to support peak and disruption management.
• Contribute to a high-performance culture that develops future logistics talent and supports sustainable knowledge transfer across the function

Key Business Relationships:

Works with the following teams to effectively deliver efficient and effective service for Customers:

• Logistics Retail Network
• Retail Leadership Teams
• Third Party Logistics Partners
• Finance
• Key contacts within Kingfisher and other banners within the Group

• Ability to lead, develop and coach teams to drive high performance.
• Experience of managing costs and delivery efficiencies
• Previous experience of managing multiple stakeholders
• Ability to communicate and influence at a senior level
• Good level of skill in Microsoft Office/ Teams/ SharePoint would prove beneficial
• Able to demonstrate experience in managing multiple projects with the ability to define clear timelines and deliver against them.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.