Store Transformation Development Manager

Permanent 

£52,000 - £59,000 + Pension + PMI  + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Transformation Development Manager and you’ll be a big part of this.

Role Purpose: A future shaping role driving retail transformation at pace. You translate strategy into clear, actionable change for stores, simplifying complexity, lifting colleague experience and delivering strong operational and customer outcomes through sharp execution and collaboration  

Strategy & Planning 

Develop and articulate clear, insight-driven strategies that shape the future direction of our store estate. Ensure that strategic priorities are aligned with the needs of customers, colleagues, commercial objectives, and operational requirements. 

Program Delivery 

Oversee the entire delivery process from initial concept through to rollout. Establish key performance indicators (KPIs) and governance frameworks, ensuring that execution is safe, consistent, and effective across all areas. 

Stakeholder Leadership & Communication 

Serve as a visible and credible leader throughout the transformation process. Build alignment and provide clarity across all teams, effectively communicating the vision and progress of transformation initiatives. 

Colleague Empowerment 

Provide store teams with the necessary tools, training, and support to confidently and safely implement sustainable change. Empower colleagues to embrace transformation and contribute to its success. 

Risk, Safety & Operational Excellence 

Apply insights and conduct thorough risk evaluations to ensure that every change initiative enhances compliance, safety, and operational performance within stores.

Performance Tracking & Insight 

Continuously monitor performance and measure the impact of transformation programs. Use these insights to drive ongoing improvements and optimize outcomes across all initiatives. 

Operational Effectiveness 

Take ownership of continuous improvement and business processes across key operational areas, ensuring end-to-end effectiveness and efficiency in store operations.

Key Business Relationships: 

• Store Transformation Development Lead  

• Retail Leadership 

• Technology teams 

• Asset Protection central team 

• Store Implementation team 

• Other Retail Operations colleagues  

• Other key project stakeholders 

• Project Management experience in a transformation or operational change context. 
• Proven success leading complex, multi‑disciplinary teams (Commercial, Marketing, Finance, HR, Retail Change, Stores, Omnichannel, etc.) to deliver change that lands first time.  
• Strong ability to simplify complexity and design clear, scalable solutions for multi‑site retail.  
• Ability to build confidence and influence senior leaders to unlock progress and remove barriers.  
• Strong financial awareness, including benefits modelling and cost tracking.  
• Skilled in coaching others, adapting leadership style, and building high trust relationships across the organisation.  
• Customer centric mindset with an instinct for balancing colleague experience, operational execution and commercial goals.  
• Proficient in Excel, PowerPoint, Monday.com, Co‑pilot and related PM tools.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.