Customer Advisor - Small Format

Customer Advisor

Part time - 16 hours per week 

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm 

UK Notional hourly rate £14.00 per hour (Inclusive of an £0.90 per hour, store specific location allowance)

B&Q Tooting

We believe anyone can improve their home to make life better, our small format stores focus on convenience and accessibility to our full product assortment. Join us as a Small Format Customer Advisor and you’ll be a big part of inspiring our customers with the ideas, advice, tools and confidence they need to create a home they’ll love.

You’ll listen to your customers, ask questions and explore possibilities to recommend the very best service or digital solution for customers projects from kitchens and bathrooms to building a house. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues to ensure we deliver the best service on every project. You’re motivated by targets, work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.​ 

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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